Diavolari Refund Policy
Because Diavolari sells non-tangible, irreversible, and readily replicated goods, we do not grant refunds once the order has been completed , or the product has been shipped. Prior to purchase any product or service from our site, it is your responsibility as a consumer to enquire about, research, and understand our return policy. Please keep in mind that the services and products we sell are readily copied or reproduced once they've been provided, thus we don't recognize refund requests for any supplied products or services.
However, we recognise that unusual situations may emerge, putting the integrity of one or more of our goods in jeopardy.
If you ask for a refund, you will receive one hundred percent of your money back.
There are no inquiries asked prior to the delivery of any merchandise.
Only applies to products or services that have not been delivered.
Refund Restrictions
Restrictions on efunds
Purchases made on or before February 23, 2022 are not eligible for a refund.
Once three rounds of modifications have been requested, there will be no refund.
Any service for which a third revision request has been filed is not eligible for a refund.
Refunds are not available after seven (7) calendar days from the date of the initial payment.
Diavolari hour purchases are not eligible for a refund, either in full or in part.
Refunds are not available for any marketing programmes.
On SEO services, refunds are not available.
Graphic design services are not eligible for a refund.
Domain registration fees are not eligible for a refund.
Clients that use the priority service are not eligible for a refund.
Refunds are not available for shared screen training services, either before or after they are completed.
Prepaid hosting fees are not eligible for a refund.
Convenience fees are not eligible for a refund.
Refund requests not received in writing within (7) days after the first payment are not eligible for a refund.
Our policies are easily accessible prior to any purchase, thus we cannot be held liable if the buyer fails to read them. We do not honour refund/return/exchange requests based on incompatibility of our products with third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those that are listed as compatible in the product's preview page. We do not guarantee that our products will work with any third-party programmes, and we do not provide support for any third-party apps.
The following are the ONLY situations in which we will recognise refund requests:
Non-delivery of the product: You may not receive a delivery e-mail from us owing to difficulties with your e-mail provider or your own mail server. In this scenario, we suggest contacting us for help. Non-delivery claims must be made in writing to our Billing Department within (7) days of the original order placement date. Otherwise, the product will be assumed to have been received and downloaded, and no further action will be taken.
Download and unzipping troubles: It's possible that you're having issues downloading or unzipping the product. Claims for such problems should be directed to our Technical Support department. If you do not notify us appropriately during this time, you agree that we may interpret your silence as a successful download of the product, and you waive any future rights to redress or reimbursement for a "download issue." If you do not receive assistance for downloading or unzipping within three days, you may be denied a refund.
Major flaws: despite the fact that all goods are rigorously tested before to release, unforeseen faults might still occur. Such issues must be reported for clearance by our Technical Support Team. We have the right to correct any error or defect within 72 hours of receiving the specifics of the problem. If a deficiency is authorised and we do not remedy it within 72 hours of receiving the original complaint letter or any other information from the customer, the customer will receive a full refund without any compensation or reimbursement. OR, at the customer's request, a replacement product of the same or similar value can be provided; please be aware that our technicians will request and require temporary access to your admin account in order to discover and address the probable issue or issues with our Product. Failure to grant such access in a timely manner may cause the issue to be resolved more slowly. If you refuse to provide access to your admin account, you will be immediately disqualified for a refund.
Not-as-described product: such issues should be reported to our Technical Support Department within (7) days of the purchase date. Clear evidence must be presented demonstrating that the acquired product is not as represented on the website offering and displaying product details. Complaints based solely on the customer's erroneous expectations or requests are not taken into consideration. In our free sample templates section, we provide example goods for evaluation purposes.
Please get in touch with us.
Please allow 12-24 hours for our Support Team to respond to any issues you may be experiencing. Any and all refund requests must be filed to refund@diavolari.com within one week ("7 Days") of the original transaction with issue. We strongly advise you to include a thorough and well-founded justification for your refund request in your email. Please double-check that your request does not conflict with our Terms and Conditions. If a refund exemption is allowed, it can only be processed once you have signed a Waiver of Copyright.
Our Technical Support Team is always glad to help you with any concerns you may have, and we pledge to provide you with prompt, high-quality support. Thank you for your interest in our goods and services.
